BackOffice Support Officer

FXCC, a leading Forex Trading Company based in Limassol, announces its new opening for the: Backoffice and Support Department.
We seek individuals of the highest calibre. Individuals who have the knowledge, responsibility and commitment to the same ideals we hold as a company. We’re looking for outstanding candidates who are looking for a stage to shine on and need the challenges of a busy corporate culture to take them to the next level in their professional development.

BackOffice Support Officer – Primary Responsibilities will include:

Verify and process KYC documentation and activate accounts;
Liaise with clients regarding the collection of any pending or outdated documentation;
Process all new account opening applications, including individuals, corporates, and partners;
Assist new clients with the account opening process;
Process deposits and inter-account fund transfers based on the company’s policies and procedures;
Ensure that all client’s information is recorded in a complete, accurate and timely manner;
Provide support and assist clients with account-related inquiries as well as general inquiries;
Communicate information to clients in a professional, efficient and transparent manner;
Ensure compliance with the Company’s anti-fraud and anti-money laundering procedures;
Communicate and coordinate with different departments;
The handle of clients’ calls live chats and emails in professional and timely manner;
Any other tasks as assigned from time to time by the Backoffice Manager;
Ensure clients’ satisfaction;
Shift work will be required

BackOffice Support Officer – Qualifications

Minimum 1-year experience as a BackOffice/Support Officer within the forex industry;
Sales or retention experience is considered an advantage;
Fluency in English – extra language would be considered an advantage;
Valid work permit/visa;
A University or College degree in finance or related fields is considered an advantage;
Computer literate;
Excellent multitasking skills;
Skilled in the subtleties of chat/email/telephone etiquette and detail-oriented;
Technical knowledge of CRM, MetaTrader 4 trading platforms;
A desire to understand how and why things work the way they do;
Financial and technical analysis knowledge;
Excellent support and communicational skills;
To-do attitude, self-motivated and target-oriented;
Have the ability to work shifts / weekly shifts based (including night shifts)